True trust is based on four key principles:
We are very good at what we do.
We possess the skills and ability to do what you are currently doing or propose to do.
- Performing consistently to the satisfaction of others against agreed upon standards.
- Developing and supporting others where that is part of your role, seniority, and ability.
- Knowing where you are competent and openly saying “I don’t know” if appropriate.
We follow through on our commitments.
We meet the commitments you make and keep our promises.
- Being on time for scheduled meetings and deliverables.
- Doing what you say you will do by the promised deadline. If for some reason completion is at risk, others are notified prior to the due date/time.
We mean what we say.
We are honest. We say what we mean and mean what we say.
- Raising concerns or offering feedback immediately. While valuing candor, openness, and transparency over conflict avoidance, but in a respectful manner.
- Bringing “background conversations” (what you are thinking) to the “foreground” (what you say out loud) tactfully so you are in genuine alignment with the team.
- Listening to and repeating back the views or concerns of others so that they are better heard and understood.
We have a genuine desire to meet the needs of people.
We have the other’s interests in mind as well as our own when we make decisions and take actions.
- Asking for feedback on your relationships to ensure collaboration and teaming with others.
- Building supportive and diverse teams for future promotion opportunities.
- Going out of your way to lift others up and help teammates who might be struggling.
Our employees’ high level of engagement comes from our focus on having a culture that is centered on caring for each other. We truly desire the best for everyone which includes investing in mentorship, career planning, education, training, and goals. Engaged employees in turn create better project outcomes, stronger client relationships, and an exceptional work environment overall.